Management
Create agencies and sub-agencies, give each one portal access to only the pages you choose, and assign its operators. On agency queues every call one of their operators answers is charged to the agency, at the price you set.
If you hand part of your calls to outside call centers, resellers or separate branches, agencies let them work on your phone system without full access for anyone. Each agency signs in to the portal with its own user or a link, sees only the pages you grant and only its own operators.
For each menu page you pick the level: View, if the agency may only look, or Manage, if it may also create, change and delete. An agency can in turn create sub-agencies and give them at most what it received from you.
Agency queues are where outsourcing pays: when an agency operator answers a call from one of these queues, you pay for the call as usual and the agency pays you its per-call price. A sub-agency pays its agency, which pays you. You set the price queue by queue, or it comes from the agency’s price list.
The Agencies report shows charged calls, average cost and total amount for every agency and sub-agency, with the list of charges. You top up their credit, assign price lists and, when needed, enter their portal with "Sign in as".
You own the numbers and the ad campaigns, partners have the operators. Mark the queue as an agency queue and set the price per call: each call answered by a partner’s operator is charged to its credit, and the Agencies report gives you the month’s total.
Each reseller is an agency and creates its own sub-agencies, with their price lists. Sub-agencies pay the reseller, the reseller pays you. You see everything, they see only their part.
Assign each branch’s operators to its agency: the branch manager signs in, sees their operators and reports, and cannot touch numbers, queues or settings you did not grant.
An operator works for its own agency but also answers another agency’s queues. For each queue you pick which agency is charged, so calls land in the right agency’s reports and credit.
The hourly limit sets how many agency queue calls its operators may answer each hour, and without the out-of-credit option its operators stop ringing when the balance reaches zero.
In Agencies press New agency: a name is enough. The agency takes your account’s currency, language and time zone. Email and password are optional: access can be given with a link only.
On the Access tab turn on email or username and password sign-in, or create an access link. On the Visible menu tab tick the pages and choose View or Manage for each.
Select operators in the operator list and assign them to the agency. From then on the agency sees and manages only those; for a shared operator, list the other agencies it answers for.
Turn on Agency queue in the queue. On the agency’s Agency queues tab set the price per call for each queue, or keep the price list one, and set the hourly limit and the out-of-credit behaviour.
From the agency list use Top up / Adjust for credit and choose the price list. The Agencies report follows calls, charges and amounts for the period, and you can export it.
Create an agency, give it portal access to the pages it needs and assign its operators. To get paid for the calls it handles, mark the queues as agency queues and set the price per call.
With View the agency sees the page but changes nothing. With Manage it can also create, change and delete, and decide what its sub-agencies may do.
No. It sees only the pages you grant and, among operators, only its own. A sub-agency sees at most what its agency sees.
On agency queues, for each call one of its operators answers, the agency pays that queue’s per-call price, or the "Queue" price of its price list. A sub-agency pays its agency, which pays you.
Yes, with an hourly limit on agency queue calls. You can also stop its operators ringing when its credit runs out.
Yes, with an access link: whoever opens it is signed in directly. You can regenerate or disable it at any time.
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