Call recording
Listen to and download calls, whole or per agent, from the call’s details.
3:12
Call with Giulia · 101Download
The phone system that answers, understands and gets it done.
Numbers, queues, agents, campaigns and an AI voice agent that talks to your customers: all in one cloud portal, with no PBX to buy.
- The AI agent books appointments, takes requests and hands the call to a person when needed
- Agents work from the browser, even inside your CRM
- Prepaid credit: you pay for the calls you make
CallerHi, I need to move my Thursday appointment, something came up.
AI voice agentOf course. I have two slots on Friday: 10:30 or 3pm. Which works better?
CallerFriday at 10:30 is perfect.
AI voice agentDone: moved to Friday at 10:30. I’ll send you the confirmation on WhatsApp.
Appointment moved on Google CalendarConfirmation sent on WhatsApp · no agent tied up
24/7the AI voice agent never takes a break
€0of hardware: call from the browser
27 eventsto connect it to your CRM with webhooks
1 portalphone system, call center and AI agents together
Works with the phones and services you already use
- Yealink
- Fanvil
- Grandstream
- Snom
- Zoiper
- Linphone
- WebRTC
- WhatsApp Business
- Google Calendar
Talk to an AI voice agent now
Pick a language and start the call from your browser: tell me what your business does and I’ll show you how I’d answer your customers. It is a real voice conversation, not a recording.
You need a microphone. Each try lasts up to 10 minutes, up to 5 tries a day.
10:00
Large call centers use it every day
Through our partner network, Robottino handles the calls of large call centers working for some of Italy’s main telecom and energy providers, local health authorities, debt collection companies and public bodies.
The service reaches customers through our partner network.
Large call centers
Many agents at once, across sites and in outsourcing, with queues and campaigns kept apart per client.
Telecom and energy
Customer care and outbound campaigns for Italy’s main telecom and energy providers.
Healthcare
Phone systems and phone services for local health authorities, with hours, queues and callbacks.
Debt collection
Contact campaigns with tracked outcomes and recorded calls.
Public bodies
Service numbers for public administration, with a report on every call.
Every call lands where it should
Draw the route once: the phone system follows it for every call, by day, by night and on holidays.
The number
Geographic and mobile numbers, several on the same route if you like.
+44 20 7946 0321 · LondonMenu or AI
A keypad menu, or an AI voice agent that understands what the caller wants.
“Press 1 for support”The queue
Callers wait with music and messages; you choose how agents are rung.
3 waiting · 0:42 averageThe agent
Answers from the browser or an IP phone, with the customer’s record already open.
Giulia · 101 · available
An AI voice agent that does the work, not just the switchboard
You give it instructions in plain words and the actions it may take. It speaks naturally, understands requests and finishes the task.
- Books, moves and cancels appointments on your Google Calendar
- Sends WhatsApp messages and calls your systems through a webhook
- Hands the call to a queue or an agent when a person is needed
- Also answers on WhatsApp and your website chat, and calls back whoever asks
AI voice agents · log
Calls today126
Solved by AI81%
Average length1:36
Appointment booked+44 7700 900412 · 2:14
Handed to an agent+44 7700 900185 · 1:02
Request recorded+39 02 3984 1120 · 0:48
Callback scheduled+44 20 7946 0321 · 1:31
The panel your agents open every morning
Phone, queue, colleagues, team chat and outcomes on one page. You can put it inside your own CRM too: it works in an iframe.
- Phone in the browser with WebRTC, or their own IP phone
- Available, on a break, on a call: you see it live
- Past conversations with that number, during the call
- One workstation at a time: no calls lost between two tabs
Agent panel
101 · Giulia ContiOn a call · 3:12
102 · Marco NeriAvailable
103 · Sara GalliOn a break
104 · Luca BassiAvailable
Call and SMS campaigns you can measure
Load lists from Excel or CSV, choose how to call and follow the results while the campaign runs: tries, answers, outcomes and conversions.
- Predictive or manual dialling, with hours and tries set by you
- SMS with tracked links: you know who clicked and who converted
- Lists imported by matching columns: name, address, notes
- Agent outcomes and scheduled recalls, campaign by campaign
Campaign “October renewals”
Leads4,820
Reached2,317
Conversions386
Everything else you need, already inside
Hours and holidays
Time conditions for open, closed, lunch break and public holidays.
Mon–Fri9:00–18:00
Saturday9:00–13:00
SundayClosed
25 DecemberHoliday
Callback requests
Callers who wait too long leave their number and get called back as soon as an agent is free.
Left their number after 2:40
Called back by Marco · 1 min later
WhatsApp and SMS
Customer conversations in the same panel, assigned to agents.
Hi, my parcel arrived broken
So sorry! We’ll ship a replacement today.
WhatsAppAssigned to Sara
Live reports
Calls, queues, agents, campaigns and costs, with the trend against yesterday.
Answered calls+12% on yesterday
AI call analysis
Recordings transcribed and analysed to find recurring requests and problems.
Late delivery34%
Invoice questions21%
Change of address12%
Notifications
In the portal or by email: missed calls, abandoned queues, conversions, messages.
Queue abandonedSupport · +44 7700 900185 after 1:58
nowAgencies and outsourcing
Give an outside agency its own agents and queues, with the permissions you decide.
North Agency12 agents · 2 queuesManage
Call Point South8 agents · 1 queueView only
Prepaid credit
Top up by card, PayPal or bank transfer and the invoice arrives on its own.
Credit248,60 €
Invoice 412/2026Paid by card
Connect it to your business software
Every important event reaches your system in real time: incoming call, answer, outcome, conversion, abandoned queue. Signed, with the customer’s and the agent’s data.
- 27 webhook events, filtered by queue, agent and number
- Standard body or your own, built with variables
- Signed with a secret key, retried automatically if your system does not answer
POST https://crm.example.com/robottino
// operator.call_conversion{ "event": { "type": "operator.call_conversion" }, "call": { "from": "+393334129087", "numberName": "Linea vendite", "talkSeconds": 214 }, "operator": { "name": "Giulia Conti" }, "outcome": { "name": "Contract signed", "isConversion": true }}
Try it on your own phone lines
Sign up free and try the demo with your numbers and queues. Or message us on WhatsApp: a person replies, and we set up your first AI voice agent together.