Everything Robottino does
Each module has its own page: what it is for, use cases, how to set it up and every option.
Phone system
IVR menu
Keypad voice menu: welcome message, a destination per key, direct dial and hours.
Call queues
Waiting calls handed to free operators, with strategies, messages, exits and hours.
Phone numbers
Your inbound numbers: destination, limits, hours, recording and extra GNR numbers.
Agent panel
The agent's workstation: browser webphone, queues, outcomes, recalls, team chat, messaging and reports.
Time conditions
Weekly hours and holiday exceptions: open one way, closed the other.
Call recording
Recording per number or per operator, playback and download from the report, retention and backup.
Callback
Callers book a call back: the phone system rings a free operator, then the customer.
Feedback
Post-call satisfaction survey: one keypad score, results per operator and per queue.
Call transfers
Call forwarding to an outside number, through one of your lines.
On/Off switch
Two destinations, one per state: flip it in the portal or from a phone with *code.
Audio messages
Recorded messages played to callers, and custom hold music for your queues.
Blacklist
Block nuisance numbers and anonymous calls: they get busy and never reach your operators.
Outbound routes
For each dialled prefix, pick the line, the caller ID shown and how the number is rewritten.
Artificial intelligence
Campaigns and sales
Messaging and agents
Reports and integrations
Reports and dashboard
A live dashboard plus reports on calls, queues, agents, agencies and campaigns, with CSV, Excel and PDF export.
Webhooks and API
Webhooks on 27 phone system events with signing, filters and a delivery log, and a REST API with keys for leads, contacts, campaigns and calls.
Call outcomes
Coloured labels given at the end of a call: they count conversions in reports and turn call-backs into reminders for agents.
Management
Notifications
Alerts on calls, queues, agents, IVR, feedback, callbacks and internal chat, in the portal and by email.
Cloud phonebook
Shared company contacts: the caller's name shows on phones, in the panel and in reports.
Agencies and outsourcing
Agencies and sub-agencies with their own sign-in, a tailored menu, their own operators and agency queues charged per answered call.
Credit and payments
Prepaid credit topped up by card, PayPal or bank transfer, with invoices, detailed transactions, your price list and a low balance warning.
Backups
Automatic copies of calls, queues, operators, campaigns (CSV) and recordings to FTP, FTPS, SFTP or S3, daily, weekly or monthly.